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Politique en matière d'abus

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  • Politique en matière d'abus

Vinaex is committed to maintaining a safe, fair, and trustworthy environment for all users of our AI-powered automated investment platform. This Abuse Policy sets out the types of conduct that are strictly prohibited on our platform, the actions we may take in response to violations, and the procedures through which users and third parties may report abuse. By accessing or using Vinaex, you agree to comply with this policy in full.

1. Objet de la présente politique

The purpose of this Abuse Policy is to define the standards of acceptable use that all registered users, visitors, and third parties must follow when interacting with the Vinaex platform, its services, communications, and infrastructure. We reserve the right to investigate any conduct that we reasonably believe may violate this policy and to take appropriate action, up to and including permanent account termination and referral to relevant authorities.

Vinaex operates globally and serves over 37,000 active investors. Protecting the integrity of our platform is essential not only for regulatory compliance, but for maintaining the trust and financial security of every user on our network.

2. Comportements interdits

The following activities are strictly prohibited on the Vinaex platform and may result in immediate account suspension, permanent termination, and/or legal action:

2.1 Fraude et fausse déclaration d'identité

Il est interdit aux utilisateurs de créer des comptes en utilisant de fausses identités, des identités volées ou celles de tiers. La soumission de documents d'identité falsifiés, modifiés ou frauduleux lors de la procédure de vérification KYC constitue une violation grave de la présente politique et de la loi applicable. L'usurpation d'identité, que ce soit lors de l'inscription, dans les communications avec le support ou par tout autre moyen, est strictement interdite.

2.2 Fraude financière et blanchiment d'argent

Vinaex maintains robust anti-money laundering (AML) procedures. Users must not use the platform to process, conceal, or legitimise funds derived from illegal activities. Any attempt to exploit the deposit, trading, or withdrawal systems for money laundering, tax evasion, or financing of criminal activities will result in immediate account freeze, full reporting to the relevant financial intelligence units, and cooperation with law enforcement agencies.

2.3 Accès non autorisé et interférence avec le système

Users must not attempt to gain unauthorised access to any part of the Vinaex platform, including other users' accounts, internal systems, databases, or administrative interfaces. Any attempt to reverse-engineer, decompile, disassemble, or tamper with the platform's software, algorithms, or security infrastructure is strictly prohibited. This includes deploying automated scripts, bots, or crawlers that place abnormal load on our systems without prior written authorisation.

2.4 Manipulation et abus de marché

Les utilisateurs ne doivent se livrer à aucune forme de manipulation des marchés, notamment au wash trading, au spoofing, au layering ou à des opérations de trading coordonnées visant à influencer artificiellement les conditions du marché ou les indicateurs de performance de la plateforme. Tout comportement destiné à obtenir un avantage indu sur les autres utilisateurs par des moyens de manipulation constitue une violation de la présente politique et peut constituer une infraction pénale en vertu du droit financier applicable.

2.5 Harcèlement et communications abusives

Vinaex maintains a zero-tolerance policy toward harassment, threatening behaviour, or abusive language directed at platform staff, support agents, or other users. This includes communications sent via live chat, email, phone, or any other channel associated with the platform. Users found to be engaging in threatening, discriminatory, or harassing conduct will have their accounts suspended immediately pending investigation.

2.6 Pourriels, hameçonnage et communications frauduleuses

Users must not use the Vinaex platform or any of its associated communication channels to distribute unsolicited commercial messages (spam), phishing attempts, or fraudulent promotions. It is strictly prohibited to impersonate Vinaex, its staff, or its communications in any external message, website, social media post, or email campaign. Creating fake Vinaex websites, landing pages, or social media profiles constitutes a serious abuse of our intellectual property and brand identity.

2.7 Activité illégale

The Vinaex platform must not be used for any purpose that violates applicable local, national, or international law. This includes, but is not limited to, funding illegal enterprises, circumventing international sanctions, engaging in prohibited financial transactions, or facilitating any activity deemed unlawful in the user's jurisdiction or the jurisdiction in which Vinaex operates.

2.8 Partage des identifiants d'accès

Users are responsible for maintaining the confidentiality of their login credentials. Sharing account access with third parties — whether for compensation, as part of a managed account scheme, or for any other reason — is strictly prohibited unless formally approved by Vinaex in writing. We strongly recommend enabling two-factor authentication to protect your account from unauthorised access.

3. Conséquences des violations

When Vinaex identifies a breach of this Abuse Policy, we reserve the right to take one or more of the following actions depending on the nature and severity of the violation:

Avertissement formel : Pour les infractions mineures ou les premières infractions, nous pouvons émettre un avertissement écrit décrivant l'infraction spécifique et les mesures correctives attendues.

Suspension temporaire du compte : L'accès à la plateforme peut être suspendu le temps de l'enquête. Durant cette période, les dépôts, les retraits et les transactions peuvent être restreints.

Clôture définitive du compte : En cas de violations graves, répétées ou criminelles, nous nous réservons le droit de fermer définitivement le compte, de confisquer tous les bonus ou soldes promotionnels et de restreindre les inscriptions futures.

Gel des fonds : En cas de soupçons raisonnables de fraude financière ou de blanchiment d'argent, nous pouvons geler les fonds d'un compte conformément à nos obligations légales et réglementaires, en attendant une enquête et, le cas échéant, un signalement aux autorités financières.

Action en justice et signalement aux forces de l'ordre : in cases involving fraud, cybercrime, identity theft, or other criminal conduct, Vinaex will cooperate fully with relevant law enforcement agencies and regulatory bodies, and may pursue civil or criminal legal action against the offending party.

Vinaex's decisions regarding policy enforcement are final. Users who believe an enforcement action was taken in error may submit a formal appeal by contacting our compliance team at [email protected].

4. Signaler les abus

Vinaex takes all reports of abuse seriously. If you have witnessed, experienced, or have reason to believe that abusive, fraudulent, or unlawful conduct is taking place on or in connection with our platform, we encourage you to report it promptly.

Vous pouvez signaler un abus par l'un des canaux suivants :

When submitting an abuse report, please provide as much detail as possible, including the nature of the incident, the date and time it occurred, any relevant account information, and supporting evidence such as screenshots or transaction records. All reports are treated confidentially. Vinaex does not disclose the identity of individuals who submit abuse reports unless required to do so by law.

Nous nous engageons à accuser réception de tous les signalements d'abus dans un délai de deux jours ouvrables et à mener à bien notre enquête préliminaire dans un délai de dix jours ouvrables. En cas de danger imminent ou d'activité criminelle en cours, nous déclencherons immédiatement les procédures.

5. Abus par des tiers et utilisation abusive de la marque

Vinaex actively monitors for misuse of its brand, trademarks, and intellectual property by third parties. If you encounter any of the following, please report it to us immediately:

Fake Vinaex websites or domains qui usurpent l'identité de notre plateforme pour collecter les identifiants ou les fonds des utilisateurs.

Comptes de réseaux sociaux non autorisés posing as official Vinaex profiles or representatives.

Systèmes d'investissement frauduleux that falsely claim affiliation with Vinaex to solicit deposits or personal information from unsuspecting individuals.

Publicité trompeuse that uses Vinaex's name, logo, or content without authorisation.

Vinaex will pursue all available legal remedies against parties found to be misusing our brand or engaging in fraudulent activities in our name. If you have been defrauded by a party falsely claiming to represent Vinaex, we strongly recommend reporting the incident to your local financial regulator and law enforcement authority in addition to notifying us.

6. Responsabilités de l'utilisateur

Every Vinaex user plays an important role in maintaining the safety and integrity of the platform. By using our services, you agree to:

Utilisez la plateforme uniquement aux fins prévues, à savoir l'accès aux outils d'investissement automatisés basés sur l'IA, en toute bonne foi et conformément à la législation applicable.

Provide accurate, truthful, and up-to-date information during registration and at all subsequent stages of your relationship with Vinaex.

Immediately notify Vinaex if you become aware of any unauthorised access to your account, suspicious activity, or potential security breach.

Refrain from facilitating or encouraging others to engage in conduct that violates this Abuse Policy or any other Vinaex policy.

Cooperate fully and promptly with any investigation conducted by Vinaex's compliance or security team in connection with suspected policy violations.

7. Mesures de sécurité de la plateforme

Vinaex invests continuously in platform security to prevent and detect abuse before it can cause harm. Our security framework includes:

Chiffrement de niveau militaire AES-256 protection de toutes les données en transit et au repos.

Authentification à deux facteurs (2FA) requis pour l'accès au compte et la confirmation des retraits.

Surveillance des transactions en temps réel Alimenté par des algorithmes automatisés de détection de fraude qui signalent les activités anormales pour un examen humain immédiat.

Fonds clients ségrégués Les actifs des utilisateurs sont stockés sur des comptes totalement isolés du capital opérationnel, garantissant ainsi leur protection en permanence.

Audits de sécurité indépendants réguliers menée afin d'identifier et de corriger les vulnérabilités de notre infrastructure.

Malgré ces mesures, aucune plateforme n'est totalement à l'abri des abus. Nous comptons sur notre communauté d'utilisateurs pour agir de manière responsable et signaler tout comportement suspect ou inhabituel.

8. Mises à jour de la présente politique

Vinaex reserves the right to amend this Abuse Policy at any time in response to changes in regulatory requirements, emerging threats, or updates to our platform's functionality. Material changes will be communicated to registered users via email notification or a prominent notice displayed on the platform prior to the changes taking effect. The date of the most recent revision is displayed at the top of this page. Continued use of the platform following notification of changes constitutes your acceptance of the updated policy.

9. Contactez-nous

For any questions, concerns, or reports relating to this Abuse Policy, please contact the Vinaex compliance team directly:

We are committed to investigating all reports thoroughly and taking appropriate action to protect our users, our platform, and the integrity of the Vinaex ecosystem.