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Política de abuso

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  • Política de abuso

Vinaex is committed to maintaining a safe, fair, and trustworthy environment for all users of our AI-powered automated investment platform. This Abuse Policy sets out the types of conduct that are strictly prohibited on our platform, the actions we may take in response to violations, and the procedures through which users and third parties may report abuse. By accessing or using Vinaex, you agree to comply with this policy in full.

1. Objeto de esta política

The purpose of this Abuse Policy is to define the standards of acceptable use that all registered users, visitors, and third parties must follow when interacting with the Vinaex platform, its services, communications, and infrastructure. We reserve the right to investigate any conduct that we reasonably believe may violate this policy and to take appropriate action, up to and including permanent account termination and referral to relevant authorities.

Vinaex operates globally and serves over 37,000 active investors. Protecting the integrity of our platform is essential not only for regulatory compliance, but for maintaining the trust and financial security of every user on our network.

2. Conducta prohibida

The following activities are strictly prohibited on the Vinaex platform and may result in immediate account suspension, permanent termination, and/or legal action:

2.1 Fraude de identidad y suplantación de identidad

Los usuarios no deben crear cuentas utilizando identidades falsas, robadas o de terceros. Presentar documentos de identidad falsificados, alterados o fraudulentos durante el proceso de verificación KYC constituye una infracción grave de esta política y de la legislación vigente. Suplantar la identidad de otra persona, empresa o figura pública —ya sea durante el registro, en las comunicaciones con el servicio de asistencia o por cualquier otro medio— está estrictamente prohibido.

2.2 Fraude financiero y blanqueo de capitales

Vinaex maintains robust anti-money laundering (AML) procedures. Users must not use the platform to process, conceal, or legitimise funds derived from illegal activities. Any attempt to exploit the deposit, trading, or withdrawal systems for money laundering, tax evasion, or financing of criminal activities will result in immediate account freeze, full reporting to the relevant financial intelligence units, and cooperation with law enforcement agencies.

2.3 Acceso no autorizado e interferencia del sistema

Users must not attempt to gain unauthorised access to any part of the Vinaex platform, including other users' accounts, internal systems, databases, or administrative interfaces. Any attempt to reverse-engineer, decompile, disassemble, or tamper with the platform's software, algorithms, or security infrastructure is strictly prohibited. This includes deploying automated scripts, bots, or crawlers that place abnormal load on our systems without prior written authorisation.

2.4 Manipulación y abuso de mercado

Los usuarios no deben participar en ninguna forma de manipulación comercial, incluyendo, entre otras, operaciones ficticias, suplantación de identidad, estratificación o esquemas de negociación coordinados diseñados para influir artificialmente en las condiciones del mercado o en las métricas de rendimiento de la plataforma. Cualquier comportamiento destinado a obtener una ventaja injusta sobre otros usuarios mediante manipulación constituye una violación de esta política y puede constituir un delito penal según la legislación financiera aplicable.

2.5 Acoso y comunicaciones abusivas

Vinaex maintains a zero-tolerance policy toward harassment, threatening behaviour, or abusive language directed at platform staff, support agents, or other users. This includes communications sent via live chat, email, phone, or any other channel associated with the platform. Users found to be engaging in threatening, discriminatory, or harassing conduct will have their accounts suspended immediately pending investigation.

2.6 Correo basura, suplantación de identidad y comunicaciones fraudulentas

Users must not use the Vinaex platform or any of its associated communication channels to distribute unsolicited commercial messages (spam), phishing attempts, or fraudulent promotions. It is strictly prohibited to impersonate Vinaex, its staff, or its communications in any external message, website, social media post, or email campaign. Creating fake Vinaex websites, landing pages, or social media profiles constitutes a serious abuse of our intellectual property and brand identity.

2.7 Actividad ilegal

The Vinaex platform must not be used for any purpose that violates applicable local, national, or international law. This includes, but is not limited to, funding illegal enterprises, circumventing international sanctions, engaging in prohibited financial transactions, or facilitating any activity deemed unlawful in the user's jurisdiction or the jurisdiction in which Vinaex operates.

2.8 Compartir credenciales de acceso

Users are responsible for maintaining the confidentiality of their login credentials. Sharing account access with third parties — whether for compensation, as part of a managed account scheme, or for any other reason — is strictly prohibited unless formally approved by Vinaex in writing. We strongly recommend enabling two-factor authentication to protect your account from unauthorised access.

3. Consecuencias de las infracciones

When Vinaex identifies a breach of this Abuse Policy, we reserve the right to take one or more of the following actions depending on the nature and severity of the violation:

Advertencia formal: En caso de infracciones menores o por primera vez, podremos emitir una advertencia por escrito en la que se detalle la infracción específica y las medidas correctivas previstas.

Suspensión temporal de la cuenta: El acceso a la plataforma podría suspenderse mientras se lleva a cabo una investigación. Durante este período, los depósitos, retiros y la actividad comercial podrían estar restringidos.

Cancelación permanente de la cuenta: En caso de infracciones graves, reiteradas o delictivas, nos reservamos el derecho de cerrar la cuenta de forma permanente, confiscar cualquier bono o saldo promocional y restringir futuros registros.

Congelación de fondos: Cuando existan sospechas razonables de fraude financiero o blanqueo de capitales, podremos congelar los fondos de las cuentas en cumplimiento de nuestras obligaciones legales y reglamentarias, a la espera de una investigación y, en caso necesario, de la remisión del caso a las autoridades financieras.

Acciones legales y remisión a las autoridades policiales: in cases involving fraud, cybercrime, identity theft, or other criminal conduct, Vinaex will cooperate fully with relevant law enforcement agencies and regulatory bodies, and may pursue civil or criminal legal action against the offending party.

Vinaex's decisions regarding policy enforcement are final. Users who believe an enforcement action was taken in error may submit a formal appeal by contacting our compliance team at [email protected].

4. Denunciar abusos

Vinaex takes all reports of abuse seriously. If you have witnessed, experienced, or have reason to believe that abusive, fraudulent, or unlawful conduct is taking place on or in connection with our platform, we encourage you to report it promptly.

Puede presentar una denuncia por abuso a través de cualquiera de los siguientes canales:

When submitting an abuse report, please provide as much detail as possible, including the nature of the incident, the date and time it occurred, any relevant account information, and supporting evidence such as screenshots or transaction records. All reports are treated confidentially. Vinaex does not disclose the identity of individuals who submit abuse reports unless required to do so by law.

Nuestro objetivo es acusar recibo de todas las denuncias de abuso en un plazo de 2 días hábiles y completar nuestra investigación inicial en un plazo de 10 días hábiles. En casos que impliquen daño inminente o actividad delictiva en curso, actuaremos de inmediato.

5. Abuso por parte de terceros y mal uso de la marca

Vinaex actively monitors for misuse of its brand, trademarks, and intellectual property by third parties. If you encounter any of the following, please report it to us immediately:

Fake Vinaex websites or domains que suplantan la identidad de nuestra plataforma para obtener credenciales de usuario o fondos.

Cuentas de redes sociales no autorizadas posing as official Vinaex profiles or representatives.

Esquemas de inversión fraudulentos that falsely claim affiliation with Vinaex to solicit deposits or personal information from unsuspecting individuals.

Publicidad engañosa that uses Vinaex's name, logo, or content without authorisation.

Vinaex will pursue all available legal remedies against parties found to be misusing our brand or engaging in fraudulent activities in our name. If you have been defrauded by a party falsely claiming to represent Vinaex, we strongly recommend reporting the incident to your local financial regulator and law enforcement authority in addition to notifying us.

6. Responsabilidades del usuario

Every Vinaex user plays an important role in maintaining the safety and integrity of the platform. By using our services, you agree to:

Utilice la plataforma exclusivamente para el propósito previsto de acceder a herramientas de inversión automatizadas basadas en inteligencia artificial, de buena fe y de conformidad con la legislación aplicable.

Provide accurate, truthful, and up-to-date information during registration and at all subsequent stages of your relationship with Vinaex.

Immediately notify Vinaex if you become aware of any unauthorised access to your account, suspicious activity, or potential security breach.

Refrain from facilitating or encouraging others to engage in conduct that violates this Abuse Policy or any other Vinaex policy.

Cooperate fully and promptly with any investigation conducted by Vinaex's compliance or security team in connection with suspected policy violations.

7. Medidas de seguridad de la plataforma

Vinaex invests continuously in platform security to prevent and detect abuse before it can cause harm. Our security framework includes:

Cifrado de grado militar AES-256 proteger todos los datos en tránsito y en reposo.

Autenticación de dos factores (2FA) Necesario para acceder a la cuenta y confirmar los retiros.

Monitoreo de transacciones en tiempo real Impulsado por algoritmos automatizados de detección de fraude que señalan la actividad anómala para su revisión humana inmediata.

Fondos de clientes segregados Almacenados en cuentas totalmente aisladas del capital operativo, lo que garantiza que los activos de los usuarios estén protegidos en todo momento.

Auditorías de seguridad independientes periódicas Realizadas para identificar y abordar las vulnerabilidades en nuestra infraestructura.

A pesar de estas medidas, ninguna plataforma es completamente inmune al abuso. Confiamos en que nuestra comunidad de usuarios actúe con responsabilidad y denuncie cualquier cosa que parezca sospechosa o fuera de lo común.

8. Actualizaciones de esta política

Vinaex reserves the right to amend this Abuse Policy at any time in response to changes in regulatory requirements, emerging threats, or updates to our platform's functionality. Material changes will be communicated to registered users via email notification or a prominent notice displayed on the platform prior to the changes taking effect. The date of the most recent revision is displayed at the top of this page. Continued use of the platform following notification of changes constitutes your acceptance of the updated policy.

9. Contáctanos

For any questions, concerns, or reports relating to this Abuse Policy, please contact the Vinaex compliance team directly:

We are committed to investigating all reports thoroughly and taking appropriate action to protect our users, our platform, and the integrity of the Vinaex ecosystem.