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Política de abuso

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  • Política de abuso

Vinaex is committed to maintaining a safe, fair, and trustworthy environment for all users of our AI-powered automated investment platform. This Abuse Policy sets out the types of conduct that are strictly prohibited on our platform, the actions we may take in response to violations, and the procedures through which users and third parties may report abuse. By accessing or using Vinaex, you agree to comply with this policy in full.

1. Objetivo desta Política

The purpose of this Abuse Policy is to define the standards of acceptable use that all registered users, visitors, and third parties must follow when interacting with the Vinaex platform, its services, communications, and infrastructure. We reserve the right to investigate any conduct that we reasonably believe may violate this policy and to take appropriate action, up to and including permanent account termination and referral to relevant authorities.

Vinaex operates globally and serves over 37,000 active investors. Protecting the integrity of our platform is essential not only for regulatory compliance, but for maintaining the trust and financial security of every user on our network.

2. Conduta Proibida

The following activities are strictly prohibited on the Vinaex platform and may result in immediate account suspension, permanent termination, and/or legal action:

2.1 Fraude e deturpação de identidade

Os usuários não devem criar contas usando identidades falsas, roubadas ou de terceiros. O envio de documentos de identidade falsificados, alterados ou fraudulentos durante o processo de verificação KYC constitui uma violação grave desta política e da legislação aplicável. Fazer-se passar por outra pessoa, empresa ou figura pública — seja durante o cadastro, em comunicações com o suporte ou por qualquer outro meio — é estritamente proibido.

2.2 Fraude Financeira e Lavagem de Dinheiro

Vinaex maintains robust anti-money laundering (AML) procedures. Users must not use the platform to process, conceal, or legitimise funds derived from illegal activities. Any attempt to exploit the deposit, trading, or withdrawal systems for money laundering, tax evasion, or financing of criminal activities will result in immediate account freeze, full reporting to the relevant financial intelligence units, and cooperation with law enforcement agencies.

2.3 Acesso não autorizado e interferência no sistema

Users must not attempt to gain unauthorised access to any part of the Vinaex platform, including other users' accounts, internal systems, databases, or administrative interfaces. Any attempt to reverse-engineer, decompile, disassemble, or tamper with the platform's software, algorithms, or security infrastructure is strictly prohibited. This includes deploying automated scripts, bots, or crawlers that place abnormal load on our systems without prior written authorisation.

2.4 Manipulação e Abuso de Mercado

Os usuários não devem se envolver em qualquer forma de manipulação de mercado, incluindo, entre outras, a negociação fictícia (wash trading), a falsificação de mercado (spoofing), a manipulação de mercado (layering) ou esquemas de negociação coordenada destinados a influenciar artificialmente as condições de mercado ou as métricas de desempenho da plataforma. Qualquer comportamento que vise obter vantagem injusta sobre outros usuários por meio de manipulação constitui uma violação desta política e pode configurar crime nos termos da legislação financeira aplicável.

2.5 Assédio e comunicações abusivas

Vinaex maintains a zero-tolerance policy toward harassment, threatening behaviour, or abusive language directed at platform staff, support agents, or other users. This includes communications sent via live chat, email, phone, or any other channel associated with the platform. Users found to be engaging in threatening, discriminatory, or harassing conduct will have their accounts suspended immediately pending investigation.

2.6 Spam, phishing e comunicações fraudulentas

Users must not use the Vinaex platform or any of its associated communication channels to distribute unsolicited commercial messages (spam), phishing attempts, or fraudulent promotions. It is strictly prohibited to impersonate Vinaex, its staff, or its communications in any external message, website, social media post, or email campaign. Creating fake Vinaex websites, landing pages, or social media profiles constitutes a serious abuse of our intellectual property and brand identity.

2.7 Atividade Ilegal

The Vinaex platform must not be used for any purpose that violates applicable local, national, or international law. This includes, but is not limited to, funding illegal enterprises, circumventing international sanctions, engaging in prohibited financial transactions, or facilitating any activity deemed unlawful in the user's jurisdiction or the jurisdiction in which Vinaex operates.

2.8 Compartilhamento de credenciais de acesso

Users are responsible for maintaining the confidentiality of their login credentials. Sharing account access with third parties — whether for compensation, as part of a managed account scheme, or for any other reason — is strictly prohibited unless formally approved by Vinaex in writing. We strongly recommend enabling two-factor authentication to protect your account from unauthorised access.

3. Consequências das Violações

When Vinaex identifies a breach of this Abuse Policy, we reserve the right to take one or more of the following actions depending on the nature and severity of the violation:

Aviso formal: Para infrações menores ou que ocorram pela primeira vez, podemos emitir uma advertência por escrito, descrevendo a violação específica e a ação corretiva esperada.

Suspensão temporária da conta: O acesso à plataforma poderá ser suspenso enquanto decorre uma investigação. Durante este período, os depósitos, os levantamentos e a atividade de negociação poderão ser restringidos.

Encerramento permanente da conta: Em casos de violações graves, repetidas ou criminais, reservamo-nos o direito de encerrar permanentemente a conta, confiscar quaisquer bônus ou saldos promocionais e restringir cadastros futuros.

Congelamento de fundos: Nos casos em que houver suspeita razoável de fraude financeira ou lavagem de dinheiro, poderemos congelar os fundos da conta em conformidade com nossas obrigações legais e regulamentares, enquanto aguardamos a investigação e, se necessário, o encaminhamento às autoridades financeiras.

Ações judiciais e encaminhamento às autoridades policiais: in cases involving fraud, cybercrime, identity theft, or other criminal conduct, Vinaex will cooperate fully with relevant law enforcement agencies and regulatory bodies, and may pursue civil or criminal legal action against the offending party.

Vinaex's decisions regarding policy enforcement are final. Users who believe an enforcement action was taken in error may submit a formal appeal by contacting our compliance team at [email protected].

4. Denunciando o abuso

Vinaex takes all reports of abuse seriously. If you have witnessed, experienced, or have reason to believe that abusive, fraudulent, or unlawful conduct is taking place on or in connection with our platform, we encourage you to report it promptly.

Você pode enviar uma denúncia de abuso por meio de qualquer um dos seguintes canais:

When submitting an abuse report, please provide as much detail as possible, including the nature of the incident, the date and time it occurred, any relevant account information, and supporting evidence such as screenshots or transaction records. All reports are treated confidentially. Vinaex does not disclose the identity of individuals who submit abuse reports unless required to do so by law.

Nosso objetivo é acusar o recebimento de todas as denúncias de abuso em até 2 dias úteis e concluir nossa investigação inicial em até 10 dias úteis. Em casos que envolvam perigo iminente ou atividade criminosa em andamento, encaminharemos o caso imediatamente para instâncias superiores.

5. Abuso por terceiros e uso indevido da marca

Vinaex actively monitors for misuse of its brand, trademarks, and intellectual property by third parties. If you encounter any of the following, please report it to us immediately:

Fake Vinaex websites or domains que se fazem passar pela nossa plataforma para coletar credenciais de usuários ou fundos.

Contas de redes sociais não autorizadas posing as official Vinaex profiles or representatives.

esquemas de investimento fraudulentos that falsely claim affiliation with Vinaex to solicit deposits or personal information from unsuspecting individuals.

Publicidade enganosa that uses Vinaex's name, logo, or content without authorisation.

Vinaex will pursue all available legal remedies against parties found to be misusing our brand or engaging in fraudulent activities in our name. If you have been defrauded by a party falsely claiming to represent Vinaex, we strongly recommend reporting the incident to your local financial regulator and law enforcement authority in addition to notifying us.

6. Responsabilidades do Usuário

Every Vinaex user plays an important role in maintaining the safety and integrity of the platform. By using our services, you agree to:

Utilize a plataforma exclusivamente para a finalidade a que se destina, que é o acesso a ferramentas de investimento automatizadas com inteligência artificial, de boa-fé e em conformidade com a legislação aplicável.

Provide accurate, truthful, and up-to-date information during registration and at all subsequent stages of your relationship with Vinaex.

Immediately notify Vinaex if you become aware of any unauthorised access to your account, suspicious activity, or potential security breach.

Refrain from facilitating or encouraging others to engage in conduct that violates this Abuse Policy or any other Vinaex policy.

Cooperate fully and promptly with any investigation conducted by Vinaex's compliance or security team in connection with suspected policy violations.

7. Medidas de segurança da plataforma

Vinaex invests continuously in platform security to prevent and detect abuse before it can cause harm. Our security framework includes:

Criptografia AES-256 de nível militar Protegendo todos os dados em trânsito e em repouso.

Autenticação de dois fatores (2FA) Necessário para acesso à conta e confirmação de saque.

Monitoramento de transações em tempo real Alimentado por algoritmos automatizados de detecção de fraudes que sinalizam atividades anômalas para revisão humana imediata.

Fundos segregados de clientes Armazenados em contas totalmente isoladas do capital operacional, garantindo que os ativos do usuário estejam protegidos em todos os momentos.

Auditorias de segurança independentes regulares Realizada para identificar e solucionar vulnerabilidades em nossa infraestrutura.

Apesar dessas medidas, nenhuma plataforma está totalmente imune a abusos. Contamos com a nossa comunidade de usuários para que ajam com responsabilidade e denunciem qualquer atividade que pareça suspeita ou fora do comum.

8. Atualizações desta Política

Vinaex reserves the right to amend this Abuse Policy at any time in response to changes in regulatory requirements, emerging threats, or updates to our platform's functionality. Material changes will be communicated to registered users via email notification or a prominent notice displayed on the platform prior to the changes taking effect. The date of the most recent revision is displayed at the top of this page. Continued use of the platform following notification of changes constitutes your acceptance of the updated policy.

9. Entre em contato conosco

For any questions, concerns, or reports relating to this Abuse Policy, please contact the Vinaex compliance team directly:

We are committed to investigating all reports thoroughly and taking appropriate action to protect our users, our platform, and the integrity of the Vinaex ecosystem.