Politica di abuso

Vinaex is committed to maintaining a safe, fair, and trustworthy environment for all users of our AI-powered automated investment platform. This Abuse Policy sets out the types of conduct that are strictly prohibited on our platform, the actions we may take in response to violations, and the procedures through which users and third parties may report abuse. By accessing or using Vinaex, you agree to comply with this policy in full.

1. Scopo della presente politica

The purpose of this Abuse Policy is to define the standards of acceptable use that all registered users, visitors, and third parties must follow when interacting with the Vinaex platform, its services, communications, and infrastructure. We reserve the right to investigate any conduct that we reasonably believe may violate this policy and to take appropriate action, up to and including permanent account termination and referral to relevant authorities.

Vinaex operates globally and serves over 37,000 active investors. Protecting the integrity of our platform is essential not only for regulatory compliance, but for maintaining the trust and financial security of every user on our network.

2. Condotta proibita

The following activities are strictly prohibited on the Vinaex platform and may result in immediate account suspension, permanent termination, and/or legal action:

2.1 Frode e falsa rappresentazione dell'identità

Gli utenti non devono creare account utilizzando identità false, rubate o di terzi. L'invio di documenti di identità falsificati, alterati o fraudolenti durante il processo di verifica KYC costituisce una grave violazione di questa politica e della legge applicabile. Impersonare un'altra persona, azienda o personaggio pubblico, sia durante la registrazione, sia nelle comunicazioni con l'assistenza o con qualsiasi altro mezzo, è severamente vietato.

2.2 Frode finanziaria e riciclaggio di denaro

Vinaex maintains robust anti-money laundering (AML) procedures. Users must not use the platform to process, conceal, or legitimise funds derived from illegal activities. Any attempt to exploit the deposit, trading, or withdrawal systems for money laundering, tax evasion, or financing of criminal activities will result in immediate account freeze, full reporting to the relevant financial intelligence units, and cooperation with law enforcement agencies.

2.3 Accesso non autorizzato e interferenza con il sistema

Users must not attempt to gain unauthorised access to any part of the Vinaex platform, including other users' accounts, internal systems, databases, or administrative interfaces. Any attempt to reverse-engineer, decompile, disassemble, or tamper with the platform's software, algorithms, or security infrastructure is strictly prohibited. This includes deploying automated scripts, bots, or crawlers that place abnormal load on our systems without prior written authorisation.

2.4 Manipolazione e abuso di mercato

Gli utenti non devono intraprendere alcuna forma di manipolazione del trading, inclusi, a titolo esemplificativo ma non esaustivo, wash trading, spoofing, layering o schemi di trading coordinati volti a influenzare artificialmente le condizioni di mercato o le metriche di performance della piattaforma. Qualsiasi comportamento volto a ottenere un vantaggio sleale sugli altri utenti attraverso mezzi manipolativi costituisce una violazione della presente politica e può configurare un reato ai sensi della legge finanziaria applicabile.

2.5 Molestie e comunicazioni abusive

Vinaex maintains a zero-tolerance policy toward harassment, threatening behaviour, or abusive language directed at platform staff, support agents, or other users. This includes communications sent via live chat, email, phone, or any other channel associated with the platform. Users found to be engaging in threatening, discriminatory, or harassing conduct will have their accounts suspended immediately pending investigation.

2.6 Spam, phishing e comunicazioni fraudolente

Users must not use the Vinaex platform or any of its associated communication channels to distribute unsolicited commercial messages (spam), phishing attempts, or fraudulent promotions. It is strictly prohibited to impersonate Vinaex, its staff, or its communications in any external message, website, social media post, or email campaign. Creating fake Vinaex websites, landing pages, or social media profiles constitutes a serious abuse of our intellectual property and brand identity.

2.7 Attività illegali

The Vinaex platform must not be used for any purpose that violates applicable local, national, or international law. This includes, but is not limited to, funding illegal enterprises, circumventing international sanctions, engaging in prohibited financial transactions, or facilitating any activity deemed unlawful in the user's jurisdiction or the jurisdiction in which Vinaex operates.

2.8 Condivisione delle credenziali di accesso

Users are responsible for maintaining the confidentiality of their login credentials. Sharing account access with third parties — whether for compensation, as part of a managed account scheme, or for any other reason — is strictly prohibited unless formally approved by Vinaex in writing. We strongly recommend enabling two-factor authentication to protect your account from unauthorised access.

3. Conseguenze delle violazioni

When Vinaex identifies a breach of this Abuse Policy, we reserve the right to take one or more of the following actions depending on the nature and severity of the violation:

Avviso formale: Per violazioni di lieve entità o commesse per la prima volta, potremmo emettere un avviso scritto che descriva la specifica violazione e le azioni correttive previste.

Sospensione temporanea dell'account: L'accesso alla piattaforma potrebbe essere sospeso durante lo svolgimento delle indagini. Durante tale periodo, depositi, prelievi e attività di trading potrebbero essere limitati.

Chiusura definitiva dell'account: In caso di violazioni gravi, ripetute o di natura criminale, ci riserviamo il diritto di chiudere definitivamente l'account, di annullare eventuali bonus o saldi promozionali e di limitare le future registrazioni.

Congelamento dei fondi: Qualora sussista un ragionevole sospetto di frode finanziaria o riciclaggio di denaro, potremmo congelare i fondi del conto in conformità con i nostri obblighi legali e normativi, in attesa delle indagini e, se necessario, della segnalazione alle autorità finanziarie.

Azioni legali e segnalazione alle forze dell'ordine: in cases involving fraud, cybercrime, identity theft, or other criminal conduct, Vinaex will cooperate fully with relevant law enforcement agencies and regulatory bodies, and may pursue civil or criminal legal action against the offending party.

Vinaex's decisions regarding policy enforcement are final. Users who believe an enforcement action was taken in error may submit a formal appeal by contacting our compliance team at [email protected].

4. Segnalazione di abusi

Vinaex takes all reports of abuse seriously. If you have witnessed, experienced, or have reason to believe that abusive, fraudulent, or unlawful conduct is taking place on or in connection with our platform, we encourage you to report it promptly.

È possibile inviare una segnalazione di abuso attraverso uno dei seguenti canali:

• E-mail: [email protected]
• Telefono: +1 306-783-4227
• Inviare: 28 Church St S, St. Marys, ON N4X 0B5, Canada

When submitting an abuse report, please provide as much detail as possible, including the nature of the incident, the date and time it occurred, any relevant account information, and supporting evidence such as screenshots or transaction records. All reports are treated confidentially. Vinaex does not disclose the identity of individuals who submit abuse reports unless required to do so by law.

Ci impegniamo a dare riscontro a tutte le segnalazioni di abuso entro 2 giorni lavorativi e a completare l'indagine iniziale entro 10 giorni lavorativi. Nei casi di pericolo imminente o attività criminale in corso, provvederemo immediatamente a segnalare il caso ai livelli superiori.

5. Abuso da parte di terzi e uso improprio del marchio

Vinaex actively monitors for misuse of its brand, trademarks, and intellectual property by third parties. If you encounter any of the following, please report it to us immediately:

Fake Vinaex websites or domains che si spacciano per la nostra piattaforma al fine di raccogliere credenziali utente o fondi.

Account sui social media non autorizzati posing as official Vinaex profiles or representatives.

Schemi di investimento fraudolenti that falsely claim affiliation with Vinaex to solicit deposits or personal information from unsuspecting individuals.

Pubblicità ingannevole that uses Vinaex's name, logo, or content without authorisation.

Vinaex will pursue all available legal remedies against parties found to be misusing our brand or engaging in fraudulent activities in our name. If you have been defrauded by a party falsely claiming to represent Vinaex, we strongly recommend reporting the incident to your local financial regulator and law enforcement authority in addition to notifying us.

6. Responsabilità dell'utente

Every Vinaex user plays an important role in maintaining the safety and integrity of the platform. By using our services, you agree to:

Utilizzare la piattaforma esclusivamente per lo scopo previsto, ovvero per accedere a strumenti di investimento automatizzati basati sull'intelligenza artificiale, in buona fede e nel rispetto della legge applicabile.

Provide accurate, truthful, and up-to-date information during registration and at all subsequent stages of your relationship with Vinaex.

Immediately notify Vinaex if you become aware of any unauthorised access to your account, suspicious activity, or potential security breach.

Refrain from facilitating or encouraging others to engage in conduct that violates this Abuse Policy or any other Vinaex policy.

Cooperate fully and promptly with any investigation conducted by Vinaex's compliance or security team in connection with suspected policy violations.

7. Misure di sicurezza della piattaforma

Vinaex invests continuously in platform security to prevent and detect abuse before it can cause harm. Our security framework includes:

Crittografia di livello militare AES-256 proteggere tutti i dati in transito e a riposo.

Autenticazione a due fattori (2FA) Necessario per l'accesso all'account e la conferma del prelievo.

Monitoraggio delle transazioni in tempo reale Il sistema si avvale di algoritmi automatizzati per il rilevamento delle frodi, che segnalano le attività anomale per una revisione umana immediata.

Fondi dei clienti separati I fondi sono conservati in conti completamente isolati dal capitale operativo, garantendo la protezione costante delle risorse degli utenti.

Audit di sicurezza indipendenti periodici condotta per identificare e affrontare le vulnerabilità della nostra infrastruttura.

Nonostante queste misure, nessuna piattaforma è completamente immune agli abusi. Facciamo affidamento sulla nostra comunità di utenti affinché agiscano in modo responsabile e segnalino qualsiasi cosa appaia sospetta o fuori dall'ordinario.

8. Aggiornamenti alla presente informativa

Vinaex reserves the right to amend this Abuse Policy at any time in response to changes in regulatory requirements, emerging threats, or updates to our platform's functionality. Material changes will be communicated to registered users via email notification or a prominent notice displayed on the platform prior to the changes taking effect. The date of the most recent revision is displayed at the top of this page. Continued use of the platform following notification of changes constitutes your acceptance of the updated policy.

9. Contattaci

For any questions, concerns, or reports relating to this Abuse Policy, please contact the Vinaex compliance team directly:

• Indirizzo: 28 Church St S, St. Marys, ON N4X 0B5, Canada
• Telefono: +1 306-783-4227
• E-mail: [email protected]

We are committed to investigating all reports thoroughly and taking appropriate action to protect our users, our platform, and the integrity of the Vinaex ecosystem.