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Pravila o zloupotrebi

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  • Pravila o zloupotrebi

Vinaex is committed to maintaining a safe, fair, and trustworthy environment for all users of our AI-powered automated investment platform. This Abuse Policy sets out the types of conduct that are strictly prohibited on our platform, the actions we may take in response to violations, and the procedures through which users and third parties may report abuse. By accessing or using Vinaex, you agree to comply with this policy in full.

1. Svrha ove Politike

The purpose of this Abuse Policy is to define the standards of acceptable use that all registered users, visitors, and third parties must follow when interacting with the Vinaex platform, its services, communications, and infrastructure. We reserve the right to investigate any conduct that we reasonably believe may violate this policy and to take appropriate action, up to and including permanent account termination and referral to relevant authorities.

Vinaex operates globally and serves over 37,000 active investors. Protecting the integrity of our platform is essential not only for regulatory compliance, but for maintaining the trust and financial security of every user on our network.

2. Zabranjeno ponašanje

The following activities are strictly prohibited on the Vinaex platform and may result in immediate account suspension, permanent termination, and/or legal action:

2.1 Prijevara identiteta i lažno predstavljanje

Korisnici ne smiju stvarati račune koristeći lažne, ukradene ili identitete trećih strana. Podnošenje krivotvorenih, izmijenjenih ili lažnih identifikacijskih dokumenata tijekom postupka KYC provjere ozbiljno je kršenje ove politike i važećeg zakona. Lažno predstavljanje kao druga osoba, tvrtka ili javna osoba - bilo tijekom registracije, u komunikaciji s podrškom ili na bilo koji drugi način - strogo je zabranjeno.

2.2 Financijske prijevare i pranje novca

Vinaex maintains robust anti-money laundering (AML) procedures. Users must not use the platform to process, conceal, or legitimise funds derived from illegal activities. Any attempt to exploit the deposit, trading, or withdrawal systems for money laundering, tax evasion, or financing of criminal activities will result in immediate account freeze, full reporting to the relevant financial intelligence units, and cooperation with law enforcement agencies.

2.3 Neovlašteni pristup i ometanje sustava

Users must not attempt to gain unauthorised access to any part of the Vinaex platform, including other users' accounts, internal systems, databases, or administrative interfaces. Any attempt to reverse-engineer, decompile, disassemble, or tamper with the platform's software, algorithms, or security infrastructure is strictly prohibited. This includes deploying automated scripts, bots, or crawlers that place abnormal load on our systems without prior written authorisation.

2.4 Manipulacija i zlouporaba tržišta

Korisnici se ne smiju upuštati u bilo kakav oblik manipulacije trgovanjem, uključujući, ali ne ograničavajući se na wash trading, spoofing, layering ili koordinirane sheme trgovanja osmišljene za umjetan utjecaj na tržišne uvjete ili metrike performansi platforme. Svako ponašanje s ciljem stjecanja nepoštene prednosti nad drugim korisnicima putem manipulativnih sredstava predstavlja kršenje ove politike i može predstavljati kazneno djelo prema važećem financijskom zakonu.

2.5 Uznemiravanje i uvredljiva komunikacija

Vinaex maintains a zero-tolerance policy toward harassment, threatening behaviour, or abusive language directed at platform staff, support agents, or other users. This includes communications sent via live chat, email, phone, or any other channel associated with the platform. Users found to be engaging in threatening, discriminatory, or harassing conduct will have their accounts suspended immediately pending investigation.

2.6 Neželjena pošta, krađa identiteta i prijevarne komunikacije

Users must not use the Vinaex platform or any of its associated communication channels to distribute unsolicited commercial messages (spam), phishing attempts, or fraudulent promotions. It is strictly prohibited to impersonate Vinaex, its staff, or its communications in any external message, website, social media post, or email campaign. Creating fake Vinaex websites, landing pages, or social media profiles constitutes a serious abuse of our intellectual property and brand identity.

2.7 Ilegalna aktivnost

The Vinaex platform must not be used for any purpose that violates applicable local, national, or international law. This includes, but is not limited to, funding illegal enterprises, circumventing international sanctions, engaging in prohibited financial transactions, or facilitating any activity deemed unlawful in the user's jurisdiction or the jurisdiction in which Vinaex operates.

2.8 Dijeljenje pristupnih vjerodajnica

Users are responsible for maintaining the confidentiality of their login credentials. Sharing account access with third parties — whether for compensation, as part of a managed account scheme, or for any other reason — is strictly prohibited unless formally approved by Vinaex in writing. We strongly recommend enabling two-factor authentication to protect your account from unauthorised access.

3. Posljedice kršenja

When Vinaex identifies a breach of this Abuse Policy, we reserve the right to take one or more of the following actions depending on the nature and severity of the violation:

Formalno upozorenje: Za manje ili prve prekršaje možemo izdati pismeno upozorenje u kojem ćemo navesti konkretni prekršaj i očekivane korektivne mjere.

Privremena suspenzija računa: Pristup platformi može biti obustavljen dok se provodi istraga. Tijekom tog razdoblja, uplate, isplate i trgovačke aktivnosti mogu biti ograničene.

Trajno ukidanje računa: U slučajevima ozbiljnih, ponovljenih ili kaznenih prekršaja, zadržavamo pravo trajno zatvoriti račun, izgubiti sve bonuse ili promotivna sredstva te ograničiti buduće registracije.

Zamrzavanje sredstava: U slučaju osnovane sumnje na financijsku prijevaru ili pranje novca, možemo zamrznuti sredstva na računu u skladu s našim zakonskim i regulatornim obvezama, do istrage i, gdje je potrebno, prijave financijskim vlastima.

Pravni postupak i upućivanje na provođenje zakona: in cases involving fraud, cybercrime, identity theft, or other criminal conduct, Vinaex will cooperate fully with relevant law enforcement agencies and regulatory bodies, and may pursue civil or criminal legal action against the offending party.

Vinaex's decisions regarding policy enforcement are final. Users who believe an enforcement action was taken in error may submit a formal appeal by contacting our compliance team at [email protected].

4. Prijavljivanje zlostavljanja

Vinaex takes all reports of abuse seriously. If you have witnessed, experienced, or have reason to believe that abusive, fraudulent, or unlawful conduct is taking place on or in connection with our platform, we encourage you to report it promptly.

Prijavu o zlouporabi možete podnijeti putem bilo kojeg od sljedećih kanala:

When submitting an abuse report, please provide as much detail as possible, including the nature of the incident, the date and time it occurred, any relevant account information, and supporting evidence such as screenshots or transaction records. All reports are treated confidentially. Vinaex does not disclose the identity of individuals who submit abuse reports unless required to do so by law.

Cilj nam je potvrditi sve prijave o zlostavljanju u roku od 2 radna dana i dovršiti našu početnu istragu u roku od 10 radnih dana. U slučajevima koji uključuju neposrednu štetu ili tekuće kriminalne aktivnosti, odmah ćemo eskalirati.

5. Zloupotreba trećih strana i zlouporaba robne marke

Vinaex actively monitors for misuse of its brand, trademarks, and intellectual property by third parties. If you encounter any of the following, please report it to us immediately:

Fake Vinaex websites or domains koji se lažno predstavljaju kao naša platforma kako bi prikupljali korisničke vjerodajnice ili sredstva.

Neovlašteni računi na društvenim mrežama posing as official Vinaex profiles or representatives.

Prijevarne investicijske sheme that falsely claim affiliation with Vinaex to solicit deposits or personal information from unsuspecting individuals.

Obmanjujuće oglašavanje that uses Vinaex's name, logo, or content without authorisation.

Vinaex will pursue all available legal remedies against parties found to be misusing our brand or engaging in fraudulent activities in our name. If you have been defrauded by a party falsely claiming to represent Vinaex, we strongly recommend reporting the incident to your local financial regulator and law enforcement authority in addition to notifying us.

6. Odgovornosti korisnika

Every Vinaex user plays an important role in maintaining the safety and integrity of the platform. By using our services, you agree to:

Platformu koristite isključivo za njezinu namjenu pristupanja automatiziranim investicijskim alatima pokretanim umjetnom inteligencijom u dobroj vjeri i u skladu s važećim zakonom.

Provide accurate, truthful, and up-to-date information during registration and at all subsequent stages of your relationship with Vinaex.

Immediately notify Vinaex if you become aware of any unauthorised access to your account, suspicious activity, or potential security breach.

Refrain from facilitating or encouraging others to engage in conduct that violates this Abuse Policy or any other Vinaex policy.

Cooperate fully and promptly with any investigation conducted by Vinaex's compliance or security team in connection with suspected policy violations.

7. Sigurnosne mjere platforme

Vinaex invests continuously in platform security to prevent and detect abuse before it can cause harm. Our security framework includes:

AES-256 šifriranje vojne razine zaštita svih podataka u prijenosu i u mirovanju.

Dvofaktorska autentifikacija (2FA) potrebno za pristup računu i potvrdu isplate.

Praćenje transakcija u stvarnom vremenu pokreće ga automatizirani algoritmi za otkrivanje prijevara koji označavaju anomalne aktivnosti za trenutni ljudski pregled.

Odvojena klijentska sredstva pohranjeni na računima potpuno izoliranima od operativnog kapitala, osiguravajući da je korisnička imovina zaštićena u svakom trenutku.

Redovite neovisne sigurnosne revizije provedeno kako bi se identificirale i riješile ranjivosti u našoj infrastrukturi.

Unatoč tim mjerama, nijedna platforma nije u potpunosti imuna na zlouporabu. Oslanjamo se na našu korisničku zajednicu da djeluje odgovorno i prijavi sve što se čini sumnjivim ili neobičnim.

8. Ažuriranja ove Politike

Vinaex reserves the right to amend this Abuse Policy at any time in response to changes in regulatory requirements, emerging threats, or updates to our platform's functionality. Material changes will be communicated to registered users via email notification or a prominent notice displayed on the platform prior to the changes taking effect. The date of the most recent revision is displayed at the top of this page. Continued use of the platform following notification of changes constitutes your acceptance of the updated policy.

9. Kontaktirajte nas

For any questions, concerns, or reports relating to this Abuse Policy, please contact the Vinaex compliance team directly:

We are committed to investigating all reports thoroughly and taking appropriate action to protect our users, our platform, and the integrity of the Vinaex ecosystem.