Privacy Policy

Vinaex ("we", "our", "the platform") is committed to protecting the privacy and personal data of every user who accesses our AI-powered automated investment platform. This Privacy Policy explains what information we collect, how we use it, how we store it, and what rights you have in relation to your personal data. By registering on Vinaex, you confirm that you have read, understood, and agreed to the terms outlined in this document.

1. Who We Are

Vinaex is an automated investment platform that connects users with AI-driven trading systems and regulated financial infrastructure. Our registered address is:

• 28 Church St S, St. Marys, ON N4X 0B5, Canada
• Phone: +1 306-783-4227
• Email: [email protected]

For any questions regarding this Privacy Policy or your personal data, you may contact us directly using the details above.

2. What Personal Data We Collect

When you register or use the Vinaex platform, we may collect the following categories of personal data:

Identity data: first name, last name, date of birth, nationality, and government-issued identification documents required for account verification.

Contact data: email address, phone number, and residential address.

Financial data: deposit amounts, withdrawal requests, transaction history, and payment method details (we do not store full card numbers).

Technical data: IP address, browser type and version, device type, operating system, time zone, and pages visited on our platform.

Communication data: records of correspondence between you and our support team, including live chat transcripts and email exchanges.

Usage data: information about how you interact with the platform, including login history, session duration, and feature usage patterns.

3. How We Collect Your Data

We collect personal data through the following means:

Direct interactions: data you provide when registering an account, completing identity verification, making a deposit, submitting a withdrawal request, or contacting our support team.

Automated technologies: as you navigate the platform, we automatically collect technical and usage data using cookies, server logs, and similar tracking technologies.

Third parties: we may receive data from identity verification providers, payment processors, and fraud prevention services as part of our compliance and security procedures.

4. How We Use Your Personal Data

Vinaex processes your personal data for the following purposes:

Account management: to create, verify, and maintain your user account on the platform.

Service delivery: to operate the automated trading system, process deposits and withdrawals, and provide access to the platform's features and tools.

Identity verification and compliance: to fulfil our obligations under applicable anti-money laundering (AML) and know-your-customer (KYC) regulations.

Security and fraud prevention: to monitor suspicious activity, protect the integrity of the platform, and safeguard users' funds and data.

Customer support: to respond to your enquiries, resolve technical issues, and provide onboarding assistance.

Platform improvement: to analyse usage patterns, identify technical issues, and develop new features that improve the user experience.

Marketing communications: with your explicit consent, to send you relevant updates, platform news, and promotional materials. You may opt out at any time.

5. Legal Basis for Processing

We process your personal data on the following legal grounds:

Contractual necessity: processing is required to fulfil our obligations under the user agreement and to deliver the services you have requested.

Legal obligation: processing is necessary to comply with applicable laws and regulations, including AML, KYC, and financial reporting requirements.

Legitimate interests: processing is carried out for fraud prevention, platform security, and service improvement — provided these interests do not override your fundamental rights.

Consent: where processing is based on your consent (e.g. for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. Specifically:

Account data is retained for the duration of your active account and for a minimum of 5 years following account closure, in accordance with applicable financial regulations.

Transaction records are retained for a minimum of 7 years to comply with anti-money laundering legislation.

Communication and support records are retained for up to 3 years after the last interaction.

Technical and usage data is typically retained for up to 24 months and used in anonymised, aggregated form for analytics purposes.

7. Data Sharing and Third Parties

Vinaex does not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your data with the following categories of trusted partners solely to deliver our services:

Identity verification providers: to conduct KYC checks and confirm the authenticity of documents submitted during registration.

Payment processors: to facilitate deposits and withdrawals via bank transfer, card, cryptocurrency, and e-wallet methods.

Technology infrastructure providers: including cloud hosting, cybersecurity, and analytics services operating under strict data processing agreements.

Regulatory and law enforcement authorities: where required by applicable law, court order, or regulatory request.

All third-party partners are contractually bound to handle your data securely and in accordance with applicable data protection laws.

8. Cookies and Tracking Technologies

Vinaex uses cookies and similar technologies to enhance your experience on the platform. Cookies are small text files stored on your device that help us recognise returning users, remember preferences, and analyse platform performance.

Essential cookies: required for the platform to function correctly, including session management and security features. These cannot be disabled.

Analytical cookies: used to collect aggregated data on how users interact with the platform, helping us identify areas for improvement.

Preference cookies: used to remember your settings and personalise your experience.

You may manage your cookie preferences through your browser settings at any time. Disabling non-essential cookies will not affect your ability to use the core features of the platform. For full details, please refer to our Cookie Policy.

9. Data Security

Vinaex employs industry-leading security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes:

AES-256 military-grade encryption for all data transmitted between your device and our servers.

Two-factor authentication (2FA) to protect account access and withdrawal requests.

Segregated fund accounts to ensure user capital is held separately from operational funds.

Continuous system monitoring to detect and respond to suspicious activity in real time.

While we take every reasonable precaution to protect your data, no digital platform can guarantee absolute security. We encourage users to use strong, unique passwords and to enable two-factor authentication on their accounts.

10. International Data Transfers

Vinaex operates globally, and your personal data may be transferred to and processed in countries outside your country of residence. Where such transfers occur, we ensure appropriate safeguards are in place — including standard contractual clauses approved by relevant data protection authorities — to protect your data to the same standard as required in your home jurisdiction.

11. Your Rights

Depending on your country of residence, you may have the following rights in relation to your personal data:

Right of access: the right to request a copy of the personal data we hold about you.

Right to rectification: the right to request correction of inaccurate or incomplete data.

Right to erasure: the right to request deletion of your personal data, subject to legal retention obligations.

Right to restriction: the right to request that we limit processing of your data in certain circumstances.

Right to data portability: the right to receive your data in a structured, commonly used, machine-readable format.

Right to object: the right to object to processing based on legitimate interests or for direct marketing purposes.

Right to withdraw consent: where processing is based on consent, the right to withdraw it at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days. We may require identity verification before processing certain requests.

12. Children's Privacy

Vinaex is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has registered on our platform, please contact us immediately at [email protected] and we will take prompt action to remove the account and associated data.

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify registered users by email or through a prominent notice on the platform. The date of the most recent revision is displayed at the top of this page. Continued use of Vinaex following notification of changes constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way Vinaex handles your personal data, please do not hesitate to contact us:

• Address: 28 Church St S, St. Marys, ON N4X 0B5, Canada
• Phone: +1 306-783-4227
• Email: [email protected]

We are committed to resolving any privacy-related concerns promptly and transparently. Your trust is the foundation of everything we do at Vinaex CapiTech.